Darren Nickels, retail technology operations director at Henderson Technology

Julia is joined by Darren Nickels, retail technology operations director at Henderson Technology. An expert in retail tech and convenience retail, Darren shares his view on the big trends shaping the convenience sector in the wake of Covid, from hybrid working to rapid delivery and checkout-less shopping, and how tech is helping independent retailers adapt to new shopping habits. 

Articles discussed by Darren and Julia:

Amazon and Getir home delivery threat | Better Retailing

City workers lead the way in the week we went back to the office | The Times

Why the convenience market is betting big on its future | The Grocer

Links to the big food and grocery retail stories this week:

UK inflation forecast to hit 8% in April amid cost of living crisis | The Guardian

Customers must pay price as costs soar, says Kraft Heinz | The Times

Waitrose loyalty scheme revamp will give deeper savings and personalised offers | Retail Gazette

Leon launches points-based loyalty app | The Grocer

Poundland moves into fresh food | BBC News

M&S to raise minimum pay to £10 an hour and offer free health checks | The Guardian

Defra to launch supply chain probe into UK pig crisis | The Guardian

Tilda makes a play in dairy alternatives with ‘naturally sweet’ rice milk drink | The Grocer